Customer Service
Conditions of Carriage
All travel with Centrebus is subject to our normal conditions of carriage. You can view these
here.
Customer Feedback
We will be pleased to hear from you, whether you have an enquiry, suggestion or criticism.
We will respond to enquiries about future travel plans as a priority, but please do remember that a quick telephone call may be the fastest way to get the information you need if you cannot find it on the web.
If you contact us with a concern or criticism, we will acknowledge receipt within 3 working days, either by email or post depending on how you have been in touch. At the same time, we will give you a reference number in case of later query. We will check our records, and your complaint will then normally be investigated by the local depot operations manager, before you hear from us again with our findings.
By Telephone
Call our enquiry office between 8am and 7.30pm, Monday to Friday, 8am to 5pm on Saturday, on 0844 357 6520
Online
You can submit an online customer contact form to report a problem or make a suggestion.
By Post
Please write to:
The Customer Communications Officer.
Centrebus Ltd
102 Cannock Street
Leicester
LE4 9HR
BusUsers UK
Bus Users UK represents bus passengers. They aim to help communication between bus users and the people that provide your bus service. They organise Bus Users' Surgeries around the country, set up local groups of bus users and campaign on behalf of bus passengers. You can join Bus Users UK as an individual member; further details on www.bususers.org - (Opens in a new window).
Bus Users UK can also help out if something unsatisfactory happens on your bus journey, whether you're a member or not. If you have a problem on a bus journey, please let us at Centrebus know first. If you don't feel we have resolved it to your satisfaction, you can contact Bus Users UK for further advice.
Bus Users UK
P O Box 119
Shepperton
TW17 8UX
CENTREBUS LTD your local bus service provider
REGISTERED OFFICE: 37 Wenlock Way, Leicester, LE4 9HU
Registered in England & Wales No.3872099